Everything You Need To Know About Whatsapp Chatbot Platforms
The spectrum of ways businesses are being micromanaged and generating revenue is widening and becoming more efficient. Along with advertisements that draw in customers to the products and services the company/business provides, Customer Service is at par with the level of importance a business should have. A part of Customer Service is customer interaction. Big establishments usually hire a team or outsource a service center that can interact with the customers to solve an issue.
Other companies opt for the reasonable yet effective chatbots platforms, which include automated responses for the customers and help solve the issue automatically or give the customer care representative an idea about the customer's concern and help for the speedy solution to the problem. Even though there are multiple chatbots for different domains/social media platforms, WhatsApp Chatbots are the most effective. From the top 1000 businesses, about 67% of them are using WhatsApp Chatbots and have reported that their Customer Relation has improved, and customer handling has become easier too.
Features To Look For In Whatsapp Chatbot Software
There are indeed benefits of using chatbots in WhatsApp for most kinds of businesses. WhatsApp chatbot for bloggers, WhatsApp chatbot for confectioneries, WhatsApp chatbot for hotel reservation applications, etc. If you are still reconsidering integrating a chatbot into your business, here are some of the features and benefits of using WhatsApp chatbots:
Availability
When facing a problem, customers look for ways to solve it in as little time as possible. The traditional methods of reaching the user support system are not always as efficient, effective, and available. The Whatsapp chatbot allows immediate support to users with simple and easily accessible AI responses. These AI chatbots are more easily reachable than trying to connect to other means of support. This is as simple as just typing in your issue and receiving AI-generated solutions and recommendations to previous FAQs and blogs. In 2020, Whatsapp chatbots are developed to deal with complex problems and simply redirect users to the support team when matters are beyond the AI's prospects. The Whatsapp chatbot does an excellent job by saving valuable time for users, as they do not have to wait to connect to the support system.
24X7 Support
Traditional Customer Care Services have a time restraint. On the other hand, Chatbots are active 24X7. Instant availability, smart replies, and immediate resolutions are now at your fingertips. Plus, the benefit of integrating WhatsApp is the ease of access. There is no particular number that you have to remember or google, there is just one domain WhatsApp number which the customers can choose to text through whenever they want.
Customer Engagement
If designed properly, the Chatbot can offer more services than just solving basic issues for the customer. Since WhatsApp is a very widely used platform by the people owning a smartphone, it is a very productive area of engaging chatbots to promote Messengerpeople businesses. They can be used to provide occasional discounts to customers that are regular with the company. They can also notify the customers of the launch of a new product or availability of their favorite item. Interested customers can ask for more information on particular products that the chatbots can offer, making the customer order one too. This helps increase revenue in a way and advertises many products across a huge number and a variety of people.
Data Analysis and Monitoring
Indeed facebook chatbots also provide important and useful data on customer interaction. They provide methods of converting numbers into various graphs and charts for different categories for which it is being used. For example, they can provide you with statistics of a common problem that customers have had with a particular product to give you a better insight into what improvements you could bring in that product or which ads through the chatbot were more successful engaging the customers. It can also provide your detailed information about people who asked for the information on the advertised products or looked up those products.
Cost-effectiveness
The approximate value of setting up a full-fledged chatbot for WhatsApp depending upon its usage ranges from $25,000-$30,000. This may seem a lot of money but this is a one-time payment. If you compare the cost of setting up a customer care service center and the employees' salaries, then the above amount would seem very small. The chatbot cost is high because of the use of artificial intelligence, automated customer solutions, setting up central and secure servers, and the ability to handle thousands of customers at once ultimately makes it reasonable for its price tag. Therefore, investing in chatbots, especially for the WhatsApp-integrated ones, are indeed a good and fruitful investment.
Active Customer Interaction
Many times, customers require a professional to listen to their inconvenience and solve the issue they are facing. There is a limit to the problems that Chatbots can help solve but beyond that, there is a need for a trained customer care representative. How does the chatbot help? Before coming to the point where the chatbot automatically understands that it cannot provide any more assistance, it automatically gathers the data till that moment. It sends it in a categorized manner to the representative ready as a backup. Now the representative has a much better idea and understanding of the problem and can easily assist the customer.
Conclusion
If you are looking for a way to increase customer support and cut on costs, Hellostars Chatbots are here to save your day, especially the Chatbots with WhatsApp. They will help increase Customer Satisfaction and help your business grow. The best thing about chatbots is that they get better with time as the integrated AI learns and adapts to the customers' patterns and provides them with better replies and assistance. If you are looking for ways to scale your profits, Whatsapp Chatbots are the way to go.
