Prevailing since 2008, SnapEngage serves to empower organizations in maintaining quality interactions between companies and customers. Be it small businesses or large ones, human interactions are the key to long term success. Thousands of companies across the world trust SnapEngage because of their excellent results. Connecting people and increasing customer engagement is the primary objective of this company. If your company is expanding, then it is evident that your requirements are also growing. To address the engagement and communication needs of your business, SnapEngage is the perfect place for you. SnapEngage excels in providing security, compliance, and privacy. From full-service monitoring to optimization, it offers a set of robust features. Pre chat and offline chat consent form, data deletion tools, and data retention preferences allow GDPR compliance. It follows the ES-US privacy shield framework and also has a separate server infrastructure. Chat with your customers on multiple platforms, be it SMS, mobile-optimized visitor chat, tweets, and WeChat. Along with enabling Facebook messenger integration, this company also grabs information about prospects or customers from various platforms like LinkedIn, etc. With its outstanding integration and automation features, you can do your work with existing workflows. To let you make informed decisions, SnapEngage provides you with accurate reporting as well as analytics. You can optimize your live chat with audit logs, real-time activity monitoring, team capacity reporting, and much more. It holds several live chat training programs, including account setup assistance, admin and agent-specific training sessions. For the sake of adding a bit more to your collection of options, you can choose to Click Up or Unbounce.
The firm has been known for its extraordinary customer service and won several awards for the same. With a 95% CSAT rating and 99.98% uptime, you can trust this service reliable and fast. SnapEngage is a leading service provider in the live chat industry. If you wish to expand your business, then this company has a lot to offer.
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